Lessons stlandau has learned

  1. Yes, there is a difference between Digital and Interactive: http://bit.ly/DA6nE

    stlandau learned this on May 19th, 2009

  2. A company's culture and a company's brand are two sides of the same coin. #zappos

    stlandau learned this on April 6th, 2009

  3. Interactive is not the same as digital.

    stlandau learned this on April 2nd, 2009

  4. "Everything that improves the customer experience should be considered a marketing expense." - Zappos

    stlandau learned this on March 26th, 2009

  5. The future isn't about content publication, it's about content creation.

    stlandau learned this on March 24th, 2009

  6. Transcend your toolset.

    stlandau learned this on March 23rd, 2009

  7. Account managers add a layer of communication between client and team. This hampers conversation when it should be facilitated.

    stlandau learned this on March 23rd, 2009

  8. Every time we make a mistake, we learn something.

    stlandau learned this on March 20th, 2009

  9. If you have to wait in line more than 15 minutes to get in, that place is gonna be so crowded you're gonna want to leave.

    stlandau learned this on March 20th, 2009

  10. Courage and humility are tons more powerful than arrogance and contempt. And much more interesting.

    stlandau learned this on March 20th, 2009

Comments by stlandau

  1. I see "no" as merely a way for people to ask for more information. "No" just means you need to convince them. Now, toxic people... they should definitely be cut out.

    In response to "Cut out the people in your world that say no." - @garyvee

  2. Let me be clear... I don't have anything against the people that are account managers. I do have a huge problem with the role they tend to play in most agencies, though. I feel a liaison between client and team only clouds the issues and doesn't clarify them.

    In response to Account managers add a layer of communication between client and team. This hampers conversation when it should be facilitated.

  3. I am totally upgrading my heroes to 3.0 heroes.

    In response to Upgrade Your Heroes.

  4. I wish I'd had the same experience... account managers I've met like to "translate" what the client says, most often misinterpreting it which then leads the team down the wrong path.

    In response to Account managers add a layer of communication between client and team. This hampers conversation when it should be facilitated.

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